FAQs
HOW MUCH DOES SHIPPING COST?
Shipping is FREE for all domestic orders over $100.
WHERE DO WE DELIVER?
All over the USA from our HQ in Los Angeles. We do not currently offer worldwide shipping (but we are working on it!).
DO YOU OFFER DELIVERY TO PO BOXES OR MILITARY APO/FPO ADDRESSES?
We do not currently ship to PO BOXES or APO/FPO addresses. So sorry for the inconvenience!
Most of our XXL Fine Jewelry pieces are made to order to eliminate waste and keep prices competitive. We prioritize being sustainable + cost friendly.
Production time is around 2-4 weeks, depending on the piece. If you are in hurry (& we totally get it!), please shop our READY TO SHIP collection or email us at support@xxlfinejewelry.com to see if we can rush your order.
We ship orders Mon-Thurs, so all orders purchased Fri-Sun will ship out the following week. You will receive a shipping confirmation email with tracking once your order ships. Our UPS ground shipping may take 3-5 days in transit depending on where you are located. We ship out from our HQ in Los Angeles, CA.
WHAT'S MY NECKLACE / BRACELET / RING SIZE?
Oh, we get this one! It's tough to know your size. For bracelets, anklets, and necklaces, you can use a piece of ribbon or string to circle around your body part and then compare that to a ruler or tape measure. For anklet and bracelet sizing, we recommend a inch or so of extra chain to allow for movement. For necklaces, it totally depends on where you want the chain to hit on your body.
For ring sizing, email us at support@xxlfinejewelry.com for a complimentary ring sizer. If you don't want to wait for the ring sizer, you can always stop by a local jeweler to see if they can size you.
Didn't find what you were looking for? Feel free to contact us at any time!